Opening times
9.30 - 5.00 Monday to Friday
9.30 - 12.00 Saturday
Call us 0115 958 5775

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TERMS OF USE

Zinc Floral Design - Terms and Conditions of Use of the Website.

1. Who is zincfloraldesign.co.uk?

The trading name of Zinc Floral Design Limited. Limited Company number 7240322 and the registered address is 7 Derby Terrace, The Park, Nottingham, NG7 1ND.

By placing an order with Zinc Floral Design Ltd, either directly yourself on the website or through one of our customer services team over the telephone, you are agreeing to the following terms and conditions.

2. Changes to your order

If you wish to amend or cancel your order, please call us on 0115 958 5775 or email us at sales@zincfloraldesign.co.uk.    Please note that any changes to your order (delivery address, gift message, additional items) must be made by 10am the day before delivery, or by 10am on Saturday for Monday delivery, to ensure that we have time to amend the order prior to dispatch.  Orders placed or cancelled after our offices have closed on Saturday or on Sundays or Bank Holidays will be treated as having been received on the following working day. 

3. Delivery

Addresses

Under normal circumstances, we will try to ensure that your order is delivered to the recipient's address you provide.  However, there are times when this is not possible due to problems with the address information that our customers provide or due to problems our drivers encounter when attempting to deliver the order.  It is therefore very important that you ensure that the recipient address you provide is accurate, in particular the postcode, and that you give additional instructions to assist our drivers to locate difficult-to-find addresses.  It is also very important that you keep us informed if you find that the recipient's address or availability changes prior to the order being delivered. Deliveries cannot be made to PO Box addresses nor to FREEPOST addresses.

The email that is sent on completion of the placing your order contains all the key information pertaining to your order.  It is very important that you check this to ensure no errors have been made.  If we are provided with an incorrect address and the flowers are sent out for delivery before the error is highlighted, you are not automatically entitled to a resend of a fresh bouquet.  Additional delivery costs may be incurred.

If you are unsure of the recipient's address, we recommend using one of the following address lookup and validation websites:

http://www.royalmail.co.uk

http://www.192.com

4. Deliveries to hospitals

Some wards in hospitals do not allow flowers to be kept by patients.  You should therefore check that the ward to which you wish to send flowers allows patients to have flowers on the ward.  If flowers are not accepted in the ward, we shall not be able to refund the cost of the bouquet.

Some hospital post rooms have a policy of refusing  to accept flowers for either patients or members of staff; it is important to check that the hospital is prepared to accept flowers.  If the hospital will not accept the flowers, we will not be able to refund the cost of the bouquet.

Receipt of deliveries

Flowers sent to hospitals, military bases and business addresses will be delivered to a main reception or mailing room prior to internal distribution.

Failure to deliver

if we are unable to deliver your order to the recipient's address, we will attempt to leave in a secure place on the recipient's property.  Where this is not possible, we will attempt to leave the flowers with a neighbour.  If this is not acceptable, please ensure that you tell us when you place your order. If we are unable to deliver the order, we will attempt to contact you via telephone or email as soon as we know of the failed delivery.  For this reason, it is very important that you provide up to date contact information.  It is also very helpful if you provide us with the telephone number of the recipient as this often makes it easier to resolve delivery problems when the recipient is not at home at the time of delivery. However, it is not always possible for us to alert either the recipient or the customer by telephone of our failure to deliver.

In the event that we are unable to deliver the order to a recipient's address that you have provided, we will attempt delivery either that same day or the following day.  

For deliveries made by our distribution partners Express Logistics, their policy is to leave the delivery safe or with a neighbour, a card if no one is in. will always be left to inform the recipient of the delivery.  They may attempt redelivery later in the day but do not guarantee that they will.  If they do not attempt redelivery on the same day, they will attempt redelivery the next day.  Otherwise the order will need to be collected from the depot.

Timed delivery

Timed deliveries, are not guaranteed. We will, however, try our best to fulfill AM/PM delivery requests.

Delivery Instructions

On the first page of the checkout we ask for delivery instructions. This information is for our drivers and couriers and is to express your wishes for us to follow if the recipient is either out or unable to answer the door when we attempt delivery. We will always do our best to follow your instructions word for word but this is not always possible e.g. if you have asked us to leave the flowers with a neighbour but the neighbours are also out, we may either leave it somewhere secure around the property or if this is not suitable, return the flowers to our base and reattempt the following working day. If we follow the delivery instructions and the item is subsequently stolen, the loss is the responsibility of the customer; If the delivery address is a business address, we need to have the company name and it is always appreciated if you could include what on floor or in which department the recipient works.
In the event that we are unable to deliver the order to a recipient's address that you have provided, we will attempt delivery either that same day or the following day.  We are not responsible for any other costs incurred by the customer due to failed deliveries.

5. Force Majeure

Neither we, nor any courier service that we use shall be liable for any failure to perform, where such failure or delay results from any circumstances outside our reasonable control; these circumstances to include but not be limited to any adverse weather conditions - such as snow, flood, extreme winds, fire, explosion, accident,  traffic congestion, obstruction of any private or public highway, riot, terrorism, act of God, or from any industrial dispute or strike .

6. Availability and substitution

All floral products are subject to availability. In the event of any supply difficulties or if the flowers we have received from our growers that are needed to make up your order do not meet our high quality standards, we reserve the right to substitute any product with an alternate product of a similar style and equivalent (or greater) value and quality.  Where this is necessary and when time allows, we will try to contact you via email.  If you wish to discuss the substitution we have made, please contact our customer services team on sales@zincfloraldesign.co.uk or 0115 958 5775.

7. 100% Satisfaction Guarantee/Damaged flowers and refunds

Although we do our best to ensure that this does not happen, on very rare occasions, flowers arrive at their destination damaged or fail to arrive due to an unforeseen delivery issue.  If the recipient receives damaged flowers, please contact us immediately so that we can arrange one of the following:

    * a re-send on the next available delivery date; or
    * a full or partial refund (% refund depends on the specific circumstances of the issue).

Typically we will not offer both a refund and a resend.  Where flowers have been damaged we will normally ask for them to be returned or for photographs clearly showing the problem so we can use them to determine what is going wrong with our system, and to claim compensation if possible from our courier (as appropriate).  It is important that we are contacted as soon as possible regarding issues.  We need to be informed of any issues within 24 hours of the delivery to give us the best chance of successfully resolving the issue. We will, at our discretion consider issues raised after the 24 hour deadline but reserve the right to refuse the options of refunding or resending the order.

If we believe that there has been an abuse of our 100% Satisfaction Guarantee/Damaged flowers policy or if there are persistent claims for refunds from the same individual or group of individuals, we reserve the right not to resend flowers and to refuse to take orders from customers.  If we make such a decision, we will inform the customer of our decision in writing , via email or over the telephone.  It is important to note that this guarantee does not confer the right to an automatic 100% refund, but only to a fair resolution.

8. Shelf-life of flowers

Our flowers are incredibly fresh,  transported direct to us and stored in perfect conditions in our large flower fridge.  They will normally last at least five days and most probably even longer, in the vase, although this varies by variety.  It is important that the flowers are cared for correctly as putting them by heat sources or draughts, or failing to change the water, will kill them very quickly.  We include instructions and flower food with all our cut flowers arrangements.  If we are informed that our flowers have died very quickly, we may, at our sole discretion, choose to resend another bouquet if we believe that there was a genuine issue with the flowers.  If flowers have not been properly cared for, we will not resend the flowers.

In some circumstances, our flowers are so fresh that they are not even fully open when they arrive.  This can be confused with poor quality flowers but, in fact, this shows how fresh our flowers are.  The flowers will open quickly once they are in room temperature and will give pleasure for many days.

9 Customer and recipient personal information

To ensure that we can communicate effectively with both customers and recipients, it is very important that you provide accurate personal information.  If you do not put your name into the message card field, we will not share your identity with the recipient, even if they ask us for it.  If they request it, we will email or call you to let you know that they are enquiring.

Please remember that we value your privacy and will never lease, rent or sell your private information. For more information, please see our privacy policy

10 Copyright and Trademarks

Zinc FloralDesign Limited logo is a registered trademark and all wording and imagery on all our online sites are copyrighted.  You may not copy, modify or distribute all or part of any of Zinc Floral Designs  copyrighted works or trademarks, without our express consent.

Thank you for choosing Zinc FloralDesign. We hope that the recipient will be delighted with the order you have chosen.

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Testimonials: "My Mum bought me 'flowers for 6 months' for my birthday. What a brilliant idea, I am so pleased each month by my beautiful flowers" - Sarah

 

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